退換貨政策｜ Returns & Refunds

一. 商品售後與退貨規定:

退貨限制

已有使用痕跡、訂製商品或預購商品皆不接受退貨。
外箱為原廠包裝，國際運輸中外箱損傷不屬於退貨範圍。
預購商品為根據會員需求訂製的尺寸、材質及顏色的客製化商品，無法取消訂單及退換貨。
惟若預購商品交期延遲超過八個月（不含歐洲各類型假期，例如聖誕假期與歐洲暑假），則顧客可要求取消客製化訂單。
客戶委託採購商品除原廠認定瑕疵外，不接受退貨或換貨申請。

2. 商品檢驗與認定

所有商品瑕疵標準均由原廠認定為準，請於貨到七天內完成驗收，以避免買賣紛爭。
商品皆為手工製作，可能有些微公差、不完美，這些皆不屬於瑕疵範圍。
天然材質商品（如大理石、木頭、皮革等）紋路及顏色皆為獨一無二，無法因天然因素認定為瑕疵。詳情可參閱「訂購須知」。
若商品經消費者檢驗後發現瑕疵，且與原廠認定瑕疵之標準一致，則Furn Flu將提供最完善的退換貨流程，以確保消費者的法律權益。

3. 鑑賞期服務

訂購現貨商品可享七天鑑賞期之服務。
七天鑒賞期說明依照消費者保護法規定，FURN FLU 線上購物網站提供現貨商品之鑒賞期服務（商品到貨後七天內包含假日）。
請注意「鑑賞期為猶豫期並非試用期」，退貨時需保留完整包裝（包含外包裝）及內容物所附之附件、贈品等，由買方自行寄回，經由FURN FLU確認為全新狀態未經使用且內容物完整後，始能退貨退款。
如需退貨，請務必於到貨日起七日內提出，超過七日視同驗收完成，不得退貨。
若以尚未達條件，則無法完成退貨。
退貨原因若為個人因素買家需自行負擔物流運費。

二. 凡網站上購物符合以下情況提供退款處理：

產品存在製造缺陷或問題。
收到的產品與您訂購的產品不符。

三. 退款申請流程

如符合退款條件，請於收到產品後的3日內與我們聯繫，提出退款申請。請提供訂單號碼、產品的照片以及退款原因。我們於收到您的申請後盡快聯繫您並指導您進一步的退款流程。

四. 退款處理時間

待退款申請批准後，我們將於收到退貨商品後的十四個工作日內處理您的退款。退款金額及程序將依造您原先的付款方式進行。

五. 免責聲明

本司保留拒絕任何未能遵守退款政策的申請的權利。
本司可能會根據情況更新或修改此退款政策，請定期查看以確保您了解最新信息。
最終解釋權：本平台保留對條款與商品規範的最終解釋權。如有爭議，請優先聯繫客服協調處理。

六. 客服資訊

若您有任何疑問或需要協助，請聯繫我們的客服團隊：

客服信箱：[email protected]
客服LINE：@265vaqyc
服務時間：週一至週五 10:00-17:00

I. Product After-Sales and Return Policy

1. Return Restrictions

Items that show signs of use, custom orders, or pre-order items are not eligible for return.
Damaged outer packaging due to international shipping is not considered a valid reason for return.
Pre-order products are custom-made based on member-selected dimensions, materials, and colors. These orders cannot be canceled or returned.
If the delivery of a pre-order item is delayed for more than 8 months (excluding European holidays such as Christmas and summer vacations), the customer may request to cancel the custom order.
Products procured on behalf of the customer are non-returnable unless defects are confirmed by the manufacturer.

2. Product Inspection and Determination

All product defect standards are determined by the manufacturer. Please inspect your order within 7 days of receiving it to avoid disputes.
Since all items are handcrafted, slight variances and imperfections are normal and do not constitute defects.
Natural materials such as marble, wood, and leather have unique patterns and colors; these natural variations are not considered defects. For more details, refer to the “Ordering Instructions.”
If a defect is found upon inspection, and it aligns with the manufacturer’s criteria for defects, FURN FLU will offer a comprehensive return and exchange process to protect consumer rights.

3. Appreciation Period Service

For in-stock items, we offer a 7-day appreciation period.
The 7-day appreciation period, in accordance with consumer protection laws, is valid for in-stock items purchased from our online store. The period starts from the day the item is delivered, including weekends and holidays.
Please note that the “appreciation period” is not a trial period. To return an item, the original packaging (including outer packaging) and all included accessories and gifts must be retained. The item must be returned unused and in its original condition. Once FURN FLU confirms the item is in new condition, the return will be processed.
Return requests must be made within 7 days of receipt; after 7 days, returns will not be accepted.
If the return is due to personal reasons, the buyer will be responsible for the return shipping cost.

II. Refund Conditions

Refunds will be processed under the following conditions:

The product has a manufacturing defect or issue.
The product received does not match what was ordered.

III. Refund Application Process

If you meet the refund conditions, please contact us within 3 days of receiving the product to request a refund. Provide the order number, photos of the product, and the reason for the refund. We will contact you as soon as we receive your request and guide you through the next steps of the refund process.

IV. Refund Processing Time

Once the refund request is approved, we will process your refund within 14 business days of receiving the returned product. Refunds will be issued using your original payment method.

V. Disclaimer

We reserve the right to refuse any refund requests that do not comply with our refund policy.
We may update or modify this refund policy based on circumstances, so please check regularly to stay informed about the latest updates.
Final Interpretation Rights: This platform reserves the final interpretation of the terms and product specifications. In case of a dispute, please contact customer service for assistance.

VI. Customer Service Information

If you have any questions or need assistance, please contact our customer service team: