歡迎光臨 FURN FLU HOME！在訂購前，請仔細閱讀以下須知，您的訂單成立即視為同意並遵守以下條款：
一. 交期提醒
- FURN FLU HOME 大部分客製化商品為預購期貨，交期可能根據供應商生產及物流狀況有所不同。
- 客製化訂購交期大約為六至八個月，若預購商品交期延遲超過八個月（不含歐洲假期，例如聖誕假期與歐洲暑假等），則顧客可要求取消客製化訂單。
- 下單前請務必確認商品預計交期，若有任何疑問，請聯繫客服確認後再訂購。
二. 運送方式
- 商品配送：由 FURN FLU 安排配送，客服將主動聯繫您確認配送事宜。
- 快遞寄送：商品寄出後將提供運單編號，請留意配送地址的包裹狀態。
- 倉庫自取：FURN FLU 提供客戶倉庫自取服務。
- 倉庫自取時間：週一至週五，09:00 至16:30。
- 注意事項：需於自取前「三個工作天」聯繫客服安排拉貨。
- 自取地點：新北市泰山區（詳細地址將由客服通知）。
- 安排自取無額外費用。
三. 出貨說明
- 現貨商品：FURN FLU 確認收到全額款項後，於7個工作天內寄出。
- 期貨商品：因品牌及商品類別不同，出貨時間各異，請聯繫客服確認交期。如遇不可抗力（如製作延遲、物流延誤、天災等）導致延誤、缺貨或停產，客服將主動通知處理方案。
四. 商品到貨後倉儲須知
- 商品到貨後，無論由 FURN FLU 安排配送或倉庫自取，自到貨日起一個月內（含假日），可享免費倉儲服務。
- 超過一個月後，將依商品體積收取倉儲費用（不滿一個月將以一個月計算）。
- 詳細倉儲費用價錢，請洽客服人員。
- 存放期限：因台灣氣候潮濕，存放於倉儲內的商品最多僅能寄放三個月，建議盡早安排提領，以避免商品因環境因素造成損壞。
五. 價格說明
- 商品價格依原廠定價，隨時可能因原廠漲價而有所調整，請以下單訂購時 FURN FLU 官網呈現金額為準。
- 原廠可能隨時調整商品售價，FURN FLU 確保客戶在下單訂購完成付款時將是最終採購的價錢，所有報價將以當下採購金額為有效價錢。
六. 維修與耗材收費
- 若商品因人為因素或超出保固範圍的損傷需維修服務，維修耗材及工程費用將另向客戶收取。
七. 搬運服務
- 商品搬運若需吊車作業或人工走樓梯搬運，該服務費用不包含在報價內，將另向客戶收取。
八. 燈具安裝說明
- 燈具類商品FURN FLU網站呈現價格不含安裝服務。若需協助安裝請聯繫客服推薦專業安裝師傅協助。
九. 天然材質特性
- FURN FLU 銷售之商品部分使用天然材質，其天然特性包括但不限於以下情況，皆屬材質自然表現，並不視為瑕疵
- 木材：自然紋理、結節、色澤差異、凹凸，或使用後顏色變深。長時間放置因環境、氣候、使用條件等因素可能產生天然裂痕，亦為自然現象。
- 大理石：不可指定大理石紋路，並請客戶須知每塊紋路、色澤均獨一無二，可能與商品照片不同，色差及凹凸紋理為正常現象。
- 皮革：天然皮革表面可能有傷痕、皺摺、自然紋理，均屬材質特性。
- 金屬：隨使用時間可能氧化或變色，屬正常耗損。
- 混凝土：可能產生色澤不均、氣孔及凹凸紋理，皆屬材質特性。
- 其他：依據材質特性及原廠製作過程為判定標準。
十. 品牌保固服務 Furn Flu提供一年品牌保固
- 現貨商品：自購買日起計算一年保固期。
- 期貨商品：自出貨日起計算一年保固期。
十一. 保固範圍
- 僅限非人為因素的商品結構性問題。
- 不包含：正常耗損、人為損壞、天然材質自然變化。
十二. 保固處理方式
- 由原廠寄送零件來台更換
- 台灣專業師傅依照原廠指示進行維修
- 無法修復時提供換新服務
- 若商品售後需保固及售後維修的服務，請提供商品採購憑據及購買日期向客服人員聯繫。
十三. 解釋權與責任分配
- 不可抗力：因天災、物流延誤等不可抗力因素導致的交期延誤、缺貨或停產，FURN FLU 不承擔賠償責任，將與客戶協商處理。
- 最終解釋權：本平台保留對條款與商品規範的最終解釋權。如有爭議，請優先聯繫客服協調處理。
十四. 客服資訊
若您有任何疑問或需要協助，請聯繫我們的客服團隊：
Welcome to FURN FLU HOME!
Before placing your order, please carefully read the following information. By completing your order, you agree to comply with the terms and conditions outlined below.
I. Delivery Time Reminder
- Most custom-made items at FURN FLU HOME are pre-order items, and the delivery time may vary depending on the supplier’s production and logistics situation.
- The expected delivery time for custom orders is approximately 6 to 8 months. If the delivery of a pre-order item is delayed for more than 8 months (excluding European holidays such as Christmas and summer holidays), the customer may request to cancel the custom order.
- Please confirm the expected delivery date of the item before placing your order. If you have any doubts, please contact our customer service for confirmation before placing the order.
II. Shipping Methods
1. Product Delivery: Delivery will be arranged by FURN FLU. Our customer service team will proactively contact you to confirm the delivery details.
2. Courier Delivery: After the product is shipped, a tracking number will be provided. Please monitor the status of the package at the delivery address.
3. Warehouse Pickup: FURN FLU offers a warehouse pickup service.
- Pickup Hours: Monday to Friday, 09:00 to 16:30.
- Important Notes: Please contact customer service at least 3 business days in advance to arrange for pickup.
- Pickup Location: Taishan District, New Taipei City (exact address will be provided by customer service).
- No additional fees for arranging pickup.
III. Shipping Instructions
- In-Stock Products: Products will be shipped within 7 business days after full payment is received.
- Pre-Order Products: Shipping times vary depending on the brand and product type. Please contact customer service to confirm the delivery date. If unforeseen circumstances (such as production delays, logistics issues, natural disasters, etc.) cause delays, stock shortages, or discontinuation, customer service will proactively notify you with a solution.
IV. Warehouse Storage Guidelines After Arrival
- Products can be stored for free for up to one month (including weekends and holidays) from the date of arrival, whether delivered by FURN FLU or picked up from the warehouse.
- After one month, storage fees will be charged based on the product’s size (a minimum charge of one month applies).
- For more information on storage fees, please contact our customer service team.
- Storage Period: Due to Taiwan’s humid climate, products stored in the warehouse can only be kept for up to three months. We recommend arranging early pickup to avoid potential damage caused by environmental factors.
V. Price Information
- The prices of products are based on the manufacturer’s pricing, and may be adjusted due to price increases by the manufacturer. Please refer to the price displayed on FURN FLU’s official website at the time of order.
- The manufacturer may adjust product prices at any time. FURN FLU ensures that the price you pay at the time of order completion is the final price, and all quotes are valid based on the purchase price at the time of order.
VI. Repair and Consumables Fees
- If the product requires repair due to human factors or damage outside the warranty scope, the cost of repair materials and labor will be charged separately.
VII. Moving Services
- If the product requires crane operation or manual stair transport, these services are not included in the quoted price and will incur additional charges.
VIII. Lighting Installation Instructions
- Lighting products displayed on the FURN FLU website do not include installation services. If you require installation assistance, please contact our customer service team to recommend professional installers.
IX. Natural Material Characteristics
Some of the products sold by FURN FLU use natural materials, and the following natural characteristics are inherent to the materials and are not considered defects:
1. Wood: Natural grain, knots, color variations, and slight texture differences or darkening with use. Over time, natural cracks may appear due to environmental factors such as climate and usage, which are natural occurrences.
2. Marble: Marble patterns cannot be specified, and each piece is unique in its veins and colors. Color differences and textured surfaces are normal.
3. Leather: Natural leather may have scars, wrinkles, or inherent patterns, which are part of the material’s nature.
4. Metal: Metal may oxidize or discolor with use, which is normal wear and tear.
5. Concrete: Concrete products may have color inconsistencies, air pockets, or uneven textures, which are part of the material’s characteristics.
6. Other Materials: Characteristics and quality standards are determined by the material and manufacturing process.
X. Brand Warranty Service
FURN FLU offers a 1-year warranty on all products.
- In-Stock Products: The warranty period starts from the date of purchase.
- Pre-Order Products: The warranty period starts from the date of shipment.
XI. Warranty Coverage
- The warranty only covers structural issues not caused by human factors.
- It does not include: normal wear and tear, human damage, or natural changes in materials.
XII. Warranty Processing
After manufacturer inspection, the following solutions may be provided:
1. Replacement parts will be sent from the manufacturer to Taiwan.
2. Professional local technicians will perform repairs according to the manufacturer’s instructions.
3. If the item is irreparable, a replacement service will be provided.
For warranty or after-sales services, please provide the purchase receipt and purchase date when contacting customer service.
XIII. Force Majeure and Responsibility Allocation
- Force Majeure: FURN FLU is not responsible for delays, stock shortages, or discontinuation due to force majeure events such as natural disasters or logistics delays. We will coordinate with customers for solutions.
- Final Interpretation Rights: FURN FLU reserves the final interpretation rights for terms and product specifications. In case of disputes, please contact customer service for assistance.
XIV. Customer Service Information
If you have any questions or need assistance, please contact our customer service team:
- Email: [email protected]
- LINE: @265vaqyc
- Service Hours: Monday to Friday, 10:00 AM to 5:00 PM
